Warranty & Support - Frequently Asked Questions

All products sold by IB Lighting include the full manufacturer warranty. Warranty terms vary by brand and product type. Generac, Kohler, and Cummins generators typically carry 5-year limited warranties. Chandelier...

Yes. IB Lighting provides expert technical support at every stage, from product selection and sizing to post-purchase installation guidance. Our team is available by phone at (800) 674-9019 to answer...

IB Lighting accepts returns on unused, unopened products in their original packaging. Returns must be initiated within 30 days of delivery. Certain items like custom-order products may not be eligible...

Generac standby generators come with a 5-year limited warranty covering defects in materials and workmanship. Coverage includes the engine, alternator, and control panel. The warranty requires the unit to be...

IB Lighting accepts returns and exchanges on most products within 30 days of delivery. Items must be in original, unused condition with all packaging and documentation. Generators and large equipment...

A MRCOOL DIY mini split is a ductless heating and cooling system designed for homeowner self-installation. It consists of an outdoor condenser and one or more indoor air handlers connected...

Yes. Goodman is a reliable, value-oriented HVAC brand owned by Daikin, the world largest HVAC manufacturer. Goodman central air conditioners, heat pumps, and furnaces offer strong performance at competitive pricing...

Installing a MRCOOL DIY mini split involves mounting the indoor air handler on the wall, drilling a 3-inch hole through the exterior wall, placing the outdoor condenser on a pad...