Expert Support at Every Step
IB Lighting is more than an online store. We are a family-owned business staffed by knowledgeable professionals who understand the products we sell and the applications they serve. Our commitment to customer support sets us apart from big-box retailers and online marketplaces.
Pre-Purchase Support
Before you buy, our team can help you determine the right generator size for your home or business based on your load requirements, select the correct transfer switch amperage and type for your electrical panel, choose the right chandelier size, style, and configuration for your space, identify the proper wire gauge and type for your electrical project, and compare products across brands to find the best fit for your budget and needs.
Post-Purchase Support
After your order, we remain available to answer installation questions that arise during the project, help troubleshoot product issues, assist with warranty claim processes, provide guidance on maintenance schedules and replacement parts, and support you through any returns or exchanges if needed.
How to Reach Us
Our primary support channel is phone-based, ensuring you speak with a real person who can give you immediate, personalized answers. Call (800) 674-9019 during business hours. You can also reach us through our online contact form for non-urgent inquiries.
Why This Matters
Generators, transfer switches, and electrical equipment are not impulse purchases. They require accurate sizing, compatibility verification, and technical understanding. Having access to expert guidance before you order prevents costly mistakes and ensures your project goes smoothly from start to finish.