IB Lighting Return Policy
We want you to be completely satisfied with your purchase. If a product does not meet your expectations, IB Lighting offers a straightforward return process for eligible items.
Return Eligibility
Products are eligible for return when they are unused, uninstalled, and in their original factory packaging with all included accessories and documentation. Returns must be initiated within 30 days of delivery. The product must be in resalable condition with no signs of installation, use, or damage beyond what occurred during shipping.
Items That May Not Be Returnable
Certain products are not eligible for return, including custom-order or special-order items, products that have been installed or connected, items returned without original packaging, and products with damage caused by the customer (not shipping damage). Generators that have been fueled or started are not eligible for return.
How to Initiate a Return
Contact our team at (800) 674-9019 to request a return authorization. Do not ship any product back without first receiving a Return Merchandise Authorization (RMA) number. We will provide return shipping instructions and any applicable details about restocking fees or return shipping costs.
Shipping Damage
If your product arrives damaged, report it immediately at the time of delivery if possible. Note the damage on the freight carrier’s delivery receipt and take photographs. Contact IB Lighting within 48 hours of delivery so we can file a freight claim and arrange a replacement. All orders include free freight insurance, so damaged shipments are fully covered.
Questions about a return? Call (800) 674-9019 or visit our contact page.