IB Lighting Return and Exchange Policy
We accept returns and exchanges on most products within 30 days of delivery, provided the item is in original, unused, and resalable condition. We understand that buying generators, lighting fixtures, and electrical equipment online sometimes means a product does not fit the application, does not match expectations, or needs to be swapped for a different model. Our return process is designed to be straightforward and fair.
General Return Conditions
To qualify for a return or exchange, the item must be unused and uninstalled. Once a product has been installed, connected, or used, it cannot be returned except under warranty for a defect. The item must be in its original packaging with all included accessories, documentation, and hardware. Returning products without original packaging may result in a reduced refund or declined return. The return must be initiated within 30 days of the delivery date. Contact us before shipping anything back; we will provide return instructions and a return authorization number.
Generators and Large Equipment
Generators, transfer switches, and large electrical equipment involve significant freight shipping costs. Returns on these items may be subject to a restocking fee (typically 10% to 20% of the purchase price) and the customer is responsible for return shipping costs unless the return is due to a defect or an error on our part. Because of the size and weight of these items, returns must be coordinated through our team. Do not ship a generator back without contacting us first. We will arrange the logistics and provide clear instructions.
To avoid unnecessary returns on large equipment, we strongly encourage calling (800) 674-9019 before purchasing to confirm sizing, compatibility, and specifications. Our team can verify that you are ordering the right generator size, the correct transfer switch, and the appropriate accessories for your installation. A 10-minute call before ordering prevents the hassle of a return.
Lighting Fixtures
Chandeliers, pendant lights, wall sconces, and other lighting fixtures can be returned within 30 days in original, uninstalled condition with all parts and packaging. Lighting returns are generally straightforward. If you received a fixture that is the wrong size, wrong style, or simply does not work in your space, contact us and we will walk you through the return or exchange process.
Electrical Wire and Cable
Uncut, unopened wire spools in their original factory packaging can be returned within 30 days. Wire that has been partially unspooled, cut to length, or had the packaging opened may not be eligible for return, as it cannot be resold as new. Custom-cut wire orders are non-returnable.
Defective Products
If you receive a product that is defective or damaged in transit, contact us immediately. We will arrange a replacement or refund at no cost to you, including all shipping charges. For products that develop a defect after installation during the warranty period, the manufacturer warranty applies. We can help you navigate the warranty claim process with the manufacturer.
How to Start a Return
Call (800) 674-9019 or visit our contact page to request a return authorization. Provide your order number and the reason for the return. We will issue a return authorization number, provide shipping instructions, and process your refund or exchange once we receive and inspect the returned item. Refunds are issued to the original payment method and typically appear within 5 to 10 business days after we receive the return.