Refund & Returns Policy

Last updated: December 15, 2025

At IB Lighting, we want you to be confident in every purchase. If something isn’t right, we’re here to help in a clear and efficient way.

Return Window

You have 30 days from the delivery date to return an eligible item.

What Can Be Returned

  • Defective / not functional items: If the product is broken or not functioning out of the box, you may return it within 30 days. After we receive and inspect the item, we’ll issue a full refund to your original payment method if the defect is confirmed.
  • Unopened boxes: If you decide not to keep an item and the box is unopened and unused, you may return it within 30 days. After inspection confirms the item is new, unused, and in sellable condition, we’ll issue a refund.

Generators, Transfer Switches, HVAC Units & Large Plumbing Equipment – Final Sale

All generators, transfer switches, HVAC equipment, and large plumbing units are considered final sale items.

Orders for these products may only be cancelled before the product has shipped. If you wish to cancel due to a change of mind or incorrect purchase, the cancellation must be requested prior to shipment.

Once the product has shipped or entered freight transit, the order cannot be cancelled, returned, or refunded.

If your generator, transfer switch, HVAC unit, or large plumbing product arrives with any dents, dings, scratches, or shipping damage, IB Lighting will assist in resolving the issue at no additional cost.

Inspection & Testing

All returned products are inspected and tested. If an item is found to be fully functional and in acceptable condition (for unopened returns) or confirmed defective (for DOA/defect returns), your refund will be processed.

Items & Conditions Not Eligible

• Generators, transfer switches, HVAC equipment, and large plumbing units (final sale once shipped)
• Products returned beyond the 30-day window
• Items that show signs of installation, modification, misuse, or damage not related to manufacturing defects
• Returns missing essential parts, accessories, manuals, or original packaging that prevent proper inspection

Return Shipping Costs

The cost of returns is the customer’s responsibility. We recommend using a trackable and insured shipping service. Shipping fees are non-refundable.

How to Initiate a Return

  1. Contact us within 30 days of delivery to request a return authorization:
    Email: support@iblighting.com
    Phone: +1 (800) 674-9019
  2. Prepare your package: include your order number, all accessories, manuals, and the original packaging.
  3. Ship the item using your preferred carrier to the return address we provide during your return authorization. Keep your tracking number for your records.

Refund Timing

Once your return is delivered to us, please allow 3–5 business days for inspection and processing. Approved refunds are issued to the original payment method and may take an additional 5–10 business days to appear on your statement, depending on your bank or card issuer.

Damaged in Transit

If your order arrives visibly damaged, please document the condition (photos of the packaging and product) and contact us immediately so we can assist.

Contact

For any questions about this policy or to start a return:
Email: support@iblighting.com
Phone: +1 (800) 674-9019