We Are Here to Help.
Reach Out Anytime.
Have a question about a product, need help with a generator order, or want expert guidance before you buy? Our team is available Monday through Friday, 7:30am to 6pm EST, and Saturday 8am to 3pm EST.
Send Us a Message
Fill out the form below and a member of our team will respond within one business day. For urgent inquiries, call us directly at (800) 674-9019.
Based in Michigan.
Serving All 50 States.
IB Lighting is headquartered in Dearborn Heights, Michigan. While we operate as a nationwide online reseller with shipping to all 50 states, our team is always available by phone and email to assist with orders, product questions, and technical guidance.
Questions About
Contacting IB Lighting
Answers to the most common questions customers ask before reaching out.
How quickly does IB Lighting respond to inquiries?
We respond to all email inquiries within one business day. For faster assistance, call us directly at (800) 674-9019 during business hours. Monday through Friday from 7:30am to 6pm EST and Saturday from 8am to 3pm EST, our team is available to answer product questions, confirm orders, and provide pre-sale guidance.
Does IB Lighting provide free estimates or product recommendations?
Yes. Our team provides free pre-sale guidance on product selection, generator sizing, transfer switch compatibility, and HVAC configurations. You do not need to place an order first. Call or email us with your requirements and we will help you identify the right product at the right price.
What areas does IB Lighting serve?
IB Lighting ships to all 50 states across the United States. We are a nationwide online reseller headquartered in Dearborn Heights, Michigan. There are no geographic restrictions on our product catalog. Freight insurance is included on every order at no additional cost.
Is IB Lighting available for emergency generator support?
Yes. For urgent generator or power-related situations, call (800) 674-9019. Our team prioritizes emergency calls and can assist with order expediting, warranty escalations, and sourcing replacement parts or units when time-sensitive situations arise.
Is IB Lighting licensed and operated by qualified professionals?
IB Lighting was founded by Imad Boussi, a licensed Master Electrician and owner of IB Electric. His field experience working with major energy providers including DTE Energy and Consumers Energy directly informs how IB Lighting sources, evaluates, and supports every product we sell.
What types of products can I get help with when I contact IB Lighting?
Our team can assist with all product categories we carry: standby generators, luxury lighting, electrical wire and cable, HVAC equipment, and EV chargers. We also support post-sale needs including warranty claims, freight damage, order status, and return requests.