Privacy Policy

Information We Collect

• Personal Information: When you make a purchase or create an account, we may collect your name, billing and shipping address, email, and phone number.
• Payment Information: Your payment details (credit/debit card, PayPal, etc.) are processed securely by our payment provider. We never store your full payment data.
• Device & Analytics Data: We collect technical data such as your browser type, IP address, device identifiers, and similar information. We may log device and IP information for security, fraud prevention, and to maintain the integrity of our services.
• Cookies: We use cookies and similar technologies to remember your preferences, analyze traffic, and personalize your shopping experience.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders.
• To send shipping confirmations, invoices, and updates.
• To improve our website, products, and customer experience.
• To communicate offers, promotions, or updates if you’ve subscribed to our emails.
• To comply with legal obligations and prevent fraudulent transactions.
• To monitor, protect, and secure our website by analyzing device and IP information for potential fraud, abuse, or unauthorized activity.

Sharing of Information

We respect your privacy and never sell your personal information. However, we may share it with:

• Service providers that help us operate our website, payment processing, or shipping.
• Analytics tools (like Google Analytics) to understand site usage and performance.
• Law enforcement if required by law or to protect against suspected fraud or illegal activity.

Cookies and Tracking Technologies

Our website uses cookies to enhance browsing, store cart items, and provide personalized experiences. You can adjust your cookie preferences through your browser settings at any time.

Data Security

We use secure SSL encryption and trusted hosting to protect your information. While no online system is 100% secure, we take every reasonable step to safeguard your data.

Your Rights & Choices

• You may request to review, update, or delete your personal information.
• You can opt out of marketing emails by clicking “unsubscribe” in any email we send.
• You can disable cookies through your browser, though some parts of the site may not function properly.

Email Marketing & Communication

By subscribing to our newsletter or creating an account, you agree to receive emails from IB Lighting about new arrivals, promotions, or order-related updates. You may unsubscribe anytime.

Third-Party Links

Our site may contain links to external websites (for example, Instagram or Pinterest). We are not responsible for the privacy practices or content of third-party sites.

Retention of Data

We retain order and account data for as long as necessary to comply with tax, legal, and business requirements.

Children’s Privacy

Our website is intended for individuals aged 18 and older. We do not knowingly collect personal information from children. If you believe your child has provided information to us, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our website means you accept those changes.

Call Monitoring & Recording

IB Lighting may monitor or record telephone calls for quality assurance, training, fraud prevention, and dispute resolution purposes.

By contacting IB Lighting by phone, you acknowledge and consent that your call may be monitored or recorded.

These recordings may be used to verify transactions, improve customer service, and protect both customers and IB Lighting representatives.