Shipping Policy

How orders are processed, shipped, and delivered

At IB Lighting, we work with a network of warehouses, distributors, and freight carriers across the United States to ensure products are delivered efficiently and safely to our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Section 01

Order Processing

Orders are typically processed within 1 to 3 business days, depending on product availability and warehouse processing schedules.

Some products may ship directly from distributor warehouses or manufacturer fulfillment centers. Processing times may vary depending on the fulfillment location.

Orders placed on weekends or holidays will be processed on the next business day.

Section 02

Shipping Methods

IB Lighting ships orders using a variety of carriers depending on product size, weight, and fulfillment location.

Shipping methods may include:

  • Standard parcel carriers
  • Freight carriers for oversized equipment
  • Distributor or manufacturer direct shipments

Large equipment such as generators, HVAC systems, and large plumbing equipment may ship via freight carriers due to their size and weight.

Section 03

Tracking Information

Tracking information will be provided when available.

Because many products ship from distributor warehouses or freight carriers, tracking numbers may not be immediately available after an order is placed.

In certain cases, shipments may only provide estimated delivery windows until the carrier processes the shipment.

Customers will receive tracking information once it becomes available through the shipping carrier or distributor.

Section 04

Delivery Timeframes

Delivery timelines displayed on IB Lighting or communicated to customers are estimated delivery windows and are not guaranteed delivery dates.

Delivery times may vary depending on:

  • Warehouse processing times
  • Distributor fulfillment schedules
  • Freight carrier availability
  • Weather conditions
  • Carrier delays or logistics issues
IB Lighting is not responsible for delivery delays caused by third-party shipping carriers or freight providers.
Section 05

Freight Deliveries

Oversized equipment such as generators, HVAC systems, and certain plumbing equipment may be delivered via freight carriers.

Freight deliveries may require the carrier to schedule a delivery appointment with the customer.

Customers are responsible for ensuring the delivery location is accessible for freight trucks and that someone is available to receive the shipment when required.

Section 06

Refused Deliveries

Orders that are refused at delivery or returned due to customer refusal may be subject to return freight charges and handling fees.

These charges may be deducted from any eligible refund when applicable.

Section 07

Shipping Damage

If your order arrives with visible shipping damage, please document the condition immediately with photos of the packaging and product and contact IB Lighting as soon as possible.

We will assist in resolving the issue with the carrier or distributor to ensure the problem is addressed.

Section 08

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of order.

IB Lighting is not responsible for delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

Contact Us

Email support@iblighting.com
Phone (800) 674-9019