Terms of Service

Use of Website

The IB Lighting website is intended for lawful use by individuals who are at least 18 years of age.

You agree not to use this website:

• For any unlawful purpose
• To interfere with the operation or security of the website
• To attempt unauthorized access to systems, accounts, or customer information
• In any manner that may damage, disable, or impair the website

IB Lighting reserves the right to suspend or terminate access to the website if these terms are violated.

Product Information & Availability

IB Lighting makes every effort to ensure that product descriptions, specifications, pricing, and availability are accurate. However, errors may occasionally occur.

IB Lighting reserves the right to:

• Correct errors or inaccuracies
• Update product information at any time
• Modify or discontinue products without notice
• Cancel orders resulting from incorrect pricing or listing errors

Order Acceptance & Cancellation

Submitting an order through our website does not guarantee acceptance.

IB Lighting reserves the right to refuse, limit, or cancel any order at our sole discretion for reasons including but not limited to:

• Product availability
• Pricing or listing errors
• Payment processing issues
• Suspected fraudulent activity
• Violations of our customer conduct policy

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

Pricing & Payment

All prices listed on the IB Lighting website are in U.S. dollars unless otherwise stated.

IB Lighting reserves the right to change pricing at any time without prior notice.

Orders will only be processed once payment has been successfully authorized through our payment processor.

Shipping & Delivery

IB Lighting works with multiple distributors, warehouses, and freight carriers throughout the United States to fulfill customer orders.

Shipping timelines displayed on our website are estimated delivery windows and may vary depending on:

• Warehouse processing times
• Distributor fulfillment
• Freight carrier scheduling
• Weather or logistical delays

In certain cases, tracking numbers may not be immediately available, particularly when shipments are handled through distributor networks or freight carriers.

IB Lighting is not responsible for delays caused by third-party carriers, freight companies, weather conditions, or supply chain disruptions.

Returns & Refunds

Returns and refunds are governed by the IB Lighting Return Policy available on our website.

Certain items may be subject to additional restrictions including:

• Large freight shipments
• Generators and electrical equipment
• Special-order products
• Installed or used items

Customers are responsible for reviewing the return policy before completing a purchase.

Customer Conduct Policy

IB Lighting is committed to maintaining a professional and respectful environment for both customers and staff.

Customers communicating with IB Lighting representatives by phone, email, chat, or social media are expected to conduct themselves respectfully.

IB Lighting reserves the right to refuse service, cancel orders, issue refunds, or discontinue communication with any customer who engages in behavior including but not limited to:

• Use of profanity or offensive language toward representatives
• Harassment, intimidation, or threatening conduct
• Disruptive or abusive behavior during customer service interactions

Call Monitoring & Recording

To maintain service quality and protect against disputes, IB Lighting may monitor or record telephone conversations with customers.

By contacting IB Lighting by phone, you acknowledge and consent that your call may be monitored or recorded for purposes including:

• Customer service quality assurance
• Employee training
• Fraud prevention
• Order verification
• Dispute resolution

Fraud Prevention & Order Verification

IB Lighting actively monitors transactions to prevent fraudulent activity.

Orders that appear suspicious may be:

• Delayed for verification
• Requested to provide additional identification
• Cancelled if fraud is suspected

IB Lighting reserves the right to cancel any order believed to involve fraudulent activity.

Limitation of Liability

To the fullest extent permitted by law, IB Lighting shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of products from IB Lighting.

This includes, but is not limited to:

• Loss of profits or business interruption
• Property damage
• Electrical system damage
• Loss of data or economic losses

Installation Responsibility Disclaimer

Products sold by IB Lighting, including generators and electrical equipment, must be installed by qualified professionals in accordance with manufacturer instructions and local electrical codes.

IB Lighting is not responsible for damages, malfunctions, or safety issues resulting from improper installation, misuse, modification, or failure to follow manufacturer guidelines.

Intellectual Property

All content on the IB Lighting website including:

• Logos
• Product descriptions
• Images
• Graphics
• Website design elements

are the property of IB Lighting and may not be copied, reproduced, distributed, or used without written permission.

Changes to These Terms

IB Lighting reserves the right to modify these Terms of Service at any time.

Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.